Configure Reasons at the Customer-Level

Perform the following steps to configure reasons at the Customer level:

Navigate to Settings ➜ All Settings ➜ Back of House ➜ Reasons for Inventory Blocks/Maintenance Requests screen.

Click Configure For Tenant.

Click Add. The Add Reason screen will be displayed.

Refer to the following table and enter the values for the fields:

Field	Description
Active	Enabled: Allows users to activate the tenant level reasons. Disabled: Allows users to deactivate the tenant level reasons.
Code	The code for the reason. A maximum of 20 characters can be entered.
Reason	The reason for creating inventory blocks/maintenance requests. A maximum of 64 characters can be entered.
Inventory Block	Users can select one or more of the following options: Out of Order: When selected, the created reason will be available when creating a OOO inventory block. Off the Market: When selected, the created reason will be available when creating a OTM inventory block. On Hold: When selected, the created reason will be available when creating a HOLD inventory block.
Allow Properties to Inactivate the Reason	Enabled - Allows property level users to deactivate the tenant level reasons. Disabled - Does not allow property level users to deactivate the tenant level reasons.
Description	The description for the reason. A maximum of 200 characters can be entered.
Maintenance Service Requests	A multi-select drop-down list that allows users to select one or more maintenance service requests available at the property.

Click Save.